By law and in compliance with existing regulations, we are able to process transfers into your account that originate from sources in your name.

If you made a transfer to your Loula account, but the funds were returned, it is most likely because you transferred from a bank account that was not in your name.
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This is particularly the case when transferring Argentinean Pesos (ARS) to your Loula account: you need to make sure you are sending from an account you own, otherwise the transfer will be rejected and your funds will be returned to the originating account.